I can't say enough good things about Joshua and his work. I would not hesitate to call him first for any Mac-related problems. As nice as the folks at the Genius Bar are, in the end, they're (a) less convenient than Josh and (b) company folks, who are going to tell you you can't rescue things from your hard drive that Josh can, for instance. It is as though his brain thinks like a Mac: user-friendly and easy to understand, as well as personable and quick. Josh is the consummate professional-knowledgeable, courteous, friendly, fast, and affordable. Two hours later Josh had run a suite of utility programs, identified and fixed the problem, and had the machine ready for pick-up. Disc Utility and TechTool Pro were failing to solve the problem. I had a pesky system software problem that was leading to a failed boot-up about 10% of the time. Unlike most computer service types, he can explain what he is recommending in ways comprehensible to unsophisticated users. His service is prompt and cost-effective. Based on my experience, Joshua is worth all the stars he's been given. He really knows Apple products and how they can be integrated into an effective system. I tried Mac Doctor on the basis of five-star reviews on the Web. His solutions are always elegant, his explanations and counsel are admirably clear, his rates modest, and his follow-up fastidious. He brings a wealth of knowledge and experience to us, impeccable judgment, and his good spirit. My ten Mac-based colleagues and I have worked with Joshua for close to two years, and all of us feel privileged to have access to him.
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